Questions?

Shopping & Products

What types of products do you offer?

We offer a carefully curated selection of premium Indian home and kitchen essentials. Our collections include cookware, storage organizers, cleaning tools, lighting, and everyday lifestyle products designed to elevate comfort, utility, and style in your home.

How can I shop by category in your store?

Our products are organized into easy-to-browse collections such as Home Essentials and Kitchen Tools & Organisers. You can explore these from the main menu or homepage for a seamless shopping experience.

Do you accept bulk or corporate orders?

Yes, we do offer bulk and corporate purchasing options. Please contact us with your requirements for a custom quote and tailored support.

How do I care for and maintain my products?

Most of our products come with usage and care instructions to ensure durability and long-term performance. If you need specific care tips, we’re happy to assist.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, digital wallets, and Cash on Delivery (COD) to ensure secure and convenient checkout for all customers.

Is shopping on Bhuvati secure?

Yes, 100%! Bhuvati is a secure and trusted platform. Our website is protected by SSL encryption, and all payments are processed through PCI-compliant gateways, ensuring your information stays private and safe.

We never store your card details, and we respect your privacy, your data is never shared without your consent.

You’ll receive order confirmations, real-time shipping updates, and tracking info, so you always know where your order is.

Prefer not to pay online? No worries—we offer Cash on Delivery for your peace of mind.

Plus, with our 100% satisfaction commitment and responsive support team, you can shop confidently—knowing we’re here for you every step of the way.

Shipping & Delivery

Do you offer shipping across India?

Yes, we ship pan-India. Shipping charges and estimated delivery times are calculated at checkout based on your location and the items in your cart.

How long does it take to process and ship orders?

Orders are usually processed within a few hours, including Sundays and holidays. Delivery times may vary by product but generally range between 5–12 days, depending on your location. Once your order is shipped, you’ll receive tracking information via email or SMS to monitor the delivery status.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status in real time.

Cancellations, Returns & Warranty

Can I cancel or modify my order?

You can cancel your order within 12 hours of placing it by logging into your account or contacting us directly. We strongly encourage customers to cancel within this time frame to avoid unnecessary shipping.

For Cash on Delivery orders, once an order is dispatched, cancellations are not guaranteed. Refusing delivery should be a last resort, and repeated refusal may result in restrictions on future COD purchases.

Please note: Orders cannot be modified after they are placed. If you need assistance, we’re here to help.

What is your return and exchange policy?

We accept returns and exchanges on most products within a specified time frame, as long as items are unused, unopened, and in original packaging. Please refer to our Return Policy page for detailed terms and instructions.

Are your products covered under warranty?

Warranty availability varies by product. Specific details, if applicable, are mentioned on individual product pages. If you have questions, feel free to reach out to us.

Customer Support

How can I contact your customer support team?

You can reach us through our Contact Us page, email us at bhuvati.brand@gmail.com. We typically respond within a few hours during business hours, and always aim to resolve your queries as quickly as possible.