Privacy Policy

Effective Date: 25 July 2025

Welcome to Bhuvati. This Privacy Policy explains how SP Enterprises and/or its affiliates (hereinafter referred to as "Bhuvati", "we", "our", or "us") collect, use, disclose, and safeguard your information when you access or use our website, mobile applications, and other online services (collectively, the “Services”). We are committed to protecting your personal data and respecting your privacy.

By using our Services, you agree to this Privacy Policy. If you do not agree with it, please do not access or use our Services.

1. Applicability of this Policy

This Policy applies only to the data collected by Bhuvati through our website, applications, and electronic communications. It does not apply to data collected by third-party platforms, websites, or services that may be linked to or integrated with our Services.

2. Information We Collect

We may collect the following categories of information:

a. Personal Identifiable Information (PII):

  • Name, email, phone number, shipping/billing address
  • Account credentials (if applicable)
  • Order and transaction details
  • Feedback, reviews, and communication with customer service
  • Payment details (processed through third-party gateways)

b. Automatically Collected Information:

  • Device and browser type
  • IP address and location
  • Usage details (pages visited, time spent, navigation paths)
  • Cookies and similar technologies (see Section 9)

c. Information from Third-Party Services:

  • If you sign up via Google, Facebook, etc., we may collect permitted profile information.

3. How We Use Your Information

We use the data we collect to:

  • Process and fulfill your ordersCommunicate order status, shipping updates, and promotional offers.
  • Improve our Services, user interface, and performance
  • Comply with legal and regulatory obligations
  • Prevent fraud and enhance account security
  • Respond to inquiries, reviews, and support requests

4. Sharing of Your Information

We may share your information with:

  • Our service providers (shipping, payment processing, marketing)
  • Legal authorities when required under applicable law
  • Successors in case of a business acquisition, merger, or transfer
  • Third-party apps or plugins you authorize
  • With your consent, for marketing or collaborations
  • We do not sell or rent your personal data to third parties.

5. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal data
  • Opt out of non-essential marketing communication
  • Withdraw consent where processing is based on consent
  • To exercise any of these rights, you may contact our Grievance Officer (see Section 13).

6. Data Retention

We retain your information only as long as needed for legitimate business purposes or as required by law. Upon request, we may delete your data, except where retention is legally required.

7. Security Practices

We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access, misuse, or disclosure. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. Children’s Privacy

Our Services are not intended for users under the age of 18. If we become aware that we have collected information from a minor, we will delete such data immediately.

9. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Store user preferences
  • Track website traffic and analytics
  • Personalize content and ads

You can modify your browser settings to manage cookies, though some features of our Services may not function properly without them.

10. Third-Party Links

Our Services may include links to third-party websites or services. This Privacy Policy does not cover their data practices. Please review their policies independently.

11. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page, and your continued use of our Services after any updates signifies your acceptance of those changes.

12. Your Consent

By using our Services or submitting your information, you consent to the collection, use, and sharing of your data as described in this Privacy Policy.

13. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and applicable rules, the contact details of our Grievance Officer are:

Name: Bhuvati
Email: [Insert Email ID]
Phone: [Optional]
Address: SP Enterprises, [Insert Full Business Address]

14. Contact Us

For any privacy-related questions, concerns, or data access requests, contact us at:

📧 Email: [Insert support or legal email address]
📞 Phone: [Optional Customer Support Line]